News & Topics

Nov 25, 2024

Release of New Maintenance Contract Plan with Included Calibration Service for the Standard Osmotic Pressure Analyzer Product Model

ARKRAY Infinity, Inc. (Headquarters: Koka-shi, Shiga, hereinafter "ARKRAY Infinity") provides maintenance contracts alongside its sales of the osmotic pressure analyzer OSMO STATION 2 OM-6070. As of this announcement, in addition to the conventional maintenance contract, ARKRAY Infinity will begin providing a maintenance contract plan (After Support Plus) that comes with a calibration service included with it as a set; an offering requested by many of our customers.
Conventionally, the osmotic pressure analyzer OZMO STATION 2 OM-6070 has been widely used not only for taking measurements of bodily fluids at medical institutions, but also in recent years in the development and quality control departments of pharmaceutical companies, food and beverage companies, and many other companies across various spheres. As these facilities are subject to quality control in accordance with the requirements of GMP ordinances and other such regulations, they are required to perform regular maintenance and instrument adjustments, and verify the measurement performance of their analyzers. As such, ARKRAY Infinity is now releasing a maintenance contract plan that comes with a calibration service included with it as a set. This plan includes ancillary coverage such as a parts warranty, which guarantees that, in the event of a device malfunction, the costs of any parts are guaranteed within the scope of the contract, and thus reduces sudden expenses for the customer such as those incurred by part substitutions. By not only selling the instruments themselves but also having them regularly maintained by specialized service engineers, as well as providing customers with a maintenance contract plan that includes calibration services that confirm the measurement performance of the instruments, ARKRAY Infinity strives to provide customers with comprehensive service in order to ensure ever greater instrument reliability.

<Features>

〇Ancillary calibration services added
To ensure accurate and reliable measurements as a medical testing device, ARKRAY Infinity has added a calibration service that confirms the measurement performance of the instrument as well as instrument inspections. The calibration service is handled by ARKRAY's highly technically skilled engineers, who also issue a certificate based on the regular calibration results of the instrument.

〇Can reduce sudden expenses caused by instrument malfunctions
Repair fees for parts and service engineer dispatch fees are guaranteed within the scope of the maintenance contract, so even when unexpected problems such as a device malfunction occur, sudden expenses for the customer can be reduced.

〇Maintenance performed by professional expert engineers
These inspection and calibration services are performed by ARKRAY's service engineers, who have received in-house technical training, enabling customers to use their ARKRAY products for longer and with peace of mind.

Certificate (Sample)

OSMO STATION 2
OM-6070
＜Turntable specification model＞
Continuous measurement of up to 24 samples
Capable of taking measurements with blood sample collection tubes

<Terminology:>

*Calibration service
This is a crucial process for ensuring that analyzer devices are accurate and reliable. Calibration services ensure that these medical devices meet their stipulated performance criteria.

<Eligible model:>

Osmotic pressure analyzer OSMO STATION OM-6070
For 16 years since its release in 2008, ARKRAY's existing OSMO STATION OM-6070 model, which employs our independently developed measurement principle of a freezing-point depression method that uses ultra-level supercooling, has been used at many clinical sites by other companies' research and development departments, as well as in quality assurance fields. Our new model, OSMO STATION 2 OM-6070, comes installed with a touch screen for improved usability and visibility, a feature that many of our customers have asked for. In addition, the system has accuracy control and QC lockout functions using a dedicated liquid control solution, making it also useful for quality management systems subject to ISO 15189 compliance.

ARKRAY will continue to develop and provide products that contribute to improvements in the efficiency of laboratory operations and data reliability, in order to support medical workplaces and business operations from every possible angle.

<Significance of Osmotic Analysis:>

By measuring the osmotic pressure of bodily fluids, it is possible to estimate the homeostasis of biological functions. By measuring the osmotic pressure of urine and plasma, it is possible to detect abnormalities in the kidneys and in hormones. The osmotic pressure of general liquid products and developed products can also be measured, making it possible to detect product abnormalities in a variety of situations, such as quality check and quality assurance procedures for products.